Free
$0/ Forever
- 14-day trial · 50 Active Contacts
- Then 25 Active Contacts / mo
- 1 shop per account
- Full feature access with usage limits
No credit card required
Choose Your Plan
Start free. Upgrade when you're ready. Scale as you grow.
Secure payments by
Accepted
and more
| Compare Plan | 14 Days Trial | Free | Essential | ProPopular | Custom |
|---|---|---|---|---|---|
| AI Agent RepliesActive Contacts | 50 | 25/mo | 150/mo | 500–2,500/mo | Custom |
| MessagesIncluded each month | 500 | 250 | 1,500 | 5,000–25,000 | Custom |
| Sale Records Management Tool | Included | Included | Included | Included | Included |
| Mini POSMini POS Usage | 100 | 50/mo | 200/mo | Included | Custom |
| AnalyticsRevenue, Inventory & SKU | Included | Included | Included | Included | Included |
| Data RetentionRecords kept | 90 days | 90 days | 90 days | 90 days | 90 days |
Swipe to compare plans
You pay for Active Contacts. Every plan also includes Messages. The plan is used up when either one runs out first. Data History Extension keeps records past 90 days.
Optional Add-on Package
Data History Extension
Need to retain your data indefinitely? Upgrade your storage capacity with our affordable Data History packages.
10,000 Records
$5 / Month
20,000 Records
$9 / Month
30,000 Records
$13 / Month
40,000 Records
$17 / Month
50,000 Records
$21 / Month
Indefinite Retention
By default, records are kept for 90 days. This add-on allows you to keep your data for as long as you maintain the subscription.
How are records calculated?
Total records = Conversations + Order/Booking Data
- 1 Conversation = 1 Record
- 1 Order/Booking Data = 1 Record
Frequently Asked Questions
What is an Active Contact?
A customer who chats with your shop this month and gets a reply. We charge by Active Contacts.
What is a Message?
A customer message in that chat. Each plan includes Messages with your contacts. You are not billed per message. The plan covers both, and it fills when either one runs out first.
What happens when I reach my plan?
Your AI pauses until next month, unless you turn on On-Demand Usage. Extra use is $0.10 per extra contact, or $0.10 per 10 extra Messages — whichever is more. You can set a monthly spend cap.
Why do I need to pay for Data History Extension?
We mainly charge for the AI Agent’s replies — by Active Contacts. That’s the plan.
Chatouts is more than a chatbot. Every plan also includes Sale Record Management and mini POS, so you can run chat orders, telesales, and walk-in sales in one place. We don’t charge extra for those tools. Some shops only use the AI Agent to reply. Others run the full suite and create a lot of sale records and POS orders.
Keeping that history costs us to store. Core plans keep records for 90 days — enough for active orders and recent conversations. Instead of raising every plan to cover unlimited storage, we keep it separate. If you need records past 90 days, Data History Extension covers that storage — a few dollars a month — so shops that don’t need the history don’t pay for it.
How do I change my subscription plan?
Upgrade or change contact limits in the app under Settings → Subscription. To cancel a paid plan, use Adjust plan (Stripe billing portal). You keep Pro or Essential until the period ends, then that shop becomes Free — or Inactive if your account already has another Free shop.
How do I cancel the Data History Extension?
You can toggle the Data History Extension off in your billing dashboard. Your data will be retained according to your base plan's retention period (90 days for most plans).
If my old data is deleted from ChatOuts, is it gone from Facebook too?
No, your conversations remain on the social platforms (Facebook, Instagram, etc.). ChatOuts only deletes the data from its own database to save you storage costs.
Turn Chats into Checkouts
Beta Launch Opens
24Days
12Hrs
00Min
05Sec
December 1, 2026
Beta postponed 1 month
Start free. Upgrade when you're ready.
No credit card requiredSet up in 30 minutes